Refund/Exchange Policy

Effective Date: [01/08/2025]

At Dichapter, a division of Nauticus Distribution Limited, we want you to be fully satisfied with your purchase. This Refund & Return Policy explains your rights and responsibilities regarding returns, exchanges, and refunds.

Eligibility for Returns

You may request a return or exchange if:

  • The item is faulty, damaged, or incorrect upon delivery.
  • The item is unused, in its original packaging, and in the same condition as received.
  • The request is made within [X days, e.g., 14 or 30 days] of receiving your order.

Certain products may be exempt from return for hygiene or safety reasons (e.g., personal care items, opened consumables, or customized products).

Process for Returns

To initiate a return:

  • Contact us at info@dichapter.co.nz with your order number and details of the item you wish to return.
  • Our team will review your request and provide instructions, including the return address.
  • You are responsible for return shipping costs unless the return is due to our error (faulty, damaged, or incorrect item).

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within [X working days, e.g., 5–10 business days].
  • Shipping fees (if any) are non-refundable, except where the return is due to our error.

Exchanges

  • If you would like to exchange a product (e.g., for a different size or variant), please indicate this when you contact us.
  • Exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned or refunded (unless faulty or mis-supplied):

  • Perishable goods
  • Personal care or hygiene products once opened
  • Gift cards or vouchers
  • Custom or special-order items

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us immediately with photos as evidence. We will arrange a replacement, exchange, or full refund at no cost to you.

Consumer Rights

  • Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer laws.

Contact Us

If you have questions about this policy or how we handle your personal information, please contact:

Privacy Officer
Dichapter, a division of Nauticus Distribution Limited
Unit 4, 6-8 Keith Hay Drive
Manukau, Auckland 2104
Phone: 0508 225 562
Email: info@dichapter.co.nz

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